Shipping policy

Shipping Policy

Last Updated: 15-JUNE-2026

Thank you for shopping with [NEXPRA]. We are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy outlines our shipping procedures, delivery timelines, and important information regarding your order.

1. Order Processing Time

All orders are processed within [1–3 Business Days] after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing times may be slightly longer than usual.

If there is a significant delay in processing your order, we will contact you via email.

2. Shipping Methods

We work with trusted shipping and logistics partners to deliver orders safely and efficiently.

Available shipping methods may include:

Standard Shipping
Express Shipping (if available)
International Shipping (if available)

Shipping options displayed during checkout may vary depending on the delivery location.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Orders (India)

Standard Shipping: [5–10 Business Days]
Express Shipping: [2–5 Business Days]

International Orders

Standard International Shipping: [7–21 Business Days]
Express International Shipping: [5–10 Business Days]

Please note that delivery times are estimates and not guarantees.

Actual delivery times may vary due to:

Weather conditions
Customs inspections
Courier delays
High shipping volumes
Public holidays
Remote delivery locations

4. Shipping Costs

Shipping charges are calculated at checkout based on:

Delivery location
Order weight
Shipping method selected

Our shipping rates are as follows:

Standard Shipping: [₹___ or Free Above ₹___]
Express Shipping: [₹___]
International Shipping: [Varies by Country]

Any applicable customs duties, taxes, or import fees for international shipments are the responsibility of the customer unless otherwise stated.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

Tracking Number
Courier Information
Tracking Link (if available)

Please allow up to [24–48 Hours] for tracking information to become active after shipment.

If you do not receive tracking details, please contact us at [ap5103742@gmail.com].

6. Delivery Issues

Customers are responsible for providing accurate shipping information during checkout.

We are not responsible for delays or delivery failures resulting from:

Incorrect addresses
Incomplete address information
Unavailable recipients
Refused deliveries

If a package is returned due to incorrect address information, additional shipping charges may apply for reshipment.

7. Delayed Shipments

While we strive to meet estimated delivery dates, delays may occasionally occur.

We are not liable for delays caused by:

Courier service disruptions
Natural disasters
Government restrictions
Customs clearance procedures
Events beyond our reasonable control

We appreciate your patience and will assist in tracking delayed shipments whenever possible.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within [7 Days] of the expected delivery date.

Please provide:

Order Number
Photos of damaged items (if applicable)
Description of the issue

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

9. International Shipping

We currently [DO / DO NOT] offer international shipping.

If international shipping is available:

Delivery times vary by destination.
Customs processing may cause delays.
Customers are responsible for any import duties, customs fees, or taxes imposed by their country.

We cannot guarantee delivery timelines for international orders due to customs procedures and local postal services.