Refund policy

Return & Refund Policy

Last Updated: 15-JUNE-2026

At Nexpra, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [7 DAYS] of delivery.

  • Be unused, unworn, and in the same condition as received.

  • Include all original packaging, tags, manuals, and accessories.

  • Not show signs of misuse, damage, or alteration by the customer.

Returns that do not meet these requirements may be rejected.

2. Return Timeframe

Customers must request a return within [7 DAYS] of receiving their order.

To initiate a return, please contact us at:

Email: [ap5103742@gmail.com]

Please include:

  • Order Number

  • Full Name

  • Product Name

  • Reason for Return

  • Photos or videos (if applicable)

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method.

  • You will receive a confirmation email once the refund has been processed.

We reserve the right to refuse refunds for items that do not meet our return requirements.

4. Refund Timing

Approved refunds are typically processed within [5–10 BUSINESS DAYS].

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If you have not received your refund after this period, please contact us at [ap5103742@gmail.com].

5. Exchanges

We offer exchanges for eligible items in the following situations:

  • Wrong item received

  • Damaged item received

  • Defective product received

  • Incorrect size or variant shipped (if applicable)

Exchange requests must be submitted within [7 DAYS] of delivery.

Replacement products are subject to availability.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [7 DAYS] of delivery.

Please provide:

  • Order Number

  • Description of the issue

  • Clear photos or videos showing the problem

After verification, we may offer:

  • A replacement item

  • A full refund

  • A partial refund

  • Store credit

depending on the situation.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Gift Cards

  • Digital Products

  • Downloadable Products

  • Personalized or Custom-Made Items

  • Personal Care Products

  • Hygiene-Related Items

  • Clearance or Final Sale Items

  • Products specifically marked as "Non-Returnable"

8. Return Shipping Costs

Customer-Initiated Returns

For returns due to:

  • Change of mind

  • Ordered by mistake

  • No longer needed

the customer is responsible for return shipping costs.

Seller Error or Product Defects

If the return is due to:

  • Damaged product

  • Defective product

  • Wrong item shipped

Nexpra will cover reasonable return shipping costs where applicable.

9. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

To request a cancellation, please contact us as soon as possible at:

Email: [ap5103742@gmail.com]

10. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Nexpra

Email: [ap5103742@gmail.com]

Website: [https://nexpra.shop]

Location: [RAJKOT, GUJARAT, INDIA]

We are committed to providing fair resolutions and excellent customer service.

Thank you for shopping with Nexpra. We appreciate your trust and look forward to serving you.